Frequently Asked Questions

How long does it take you to deliver photos or video once you're done photographing or videoing the listing?


Regardless of the size of the home or the time of day the photos are taken, photos are delivered no later than noon the next day. Standard Zillow app videos are uploaded before I leave the listing. Custom videos take an average of 48 to 72 hrs to edit and deliver, as they're labor intensive. If unforeseen circumstances arise (such as the Internet being down, extreme weather, or technical problems, etc.), photos and custom videos might take longer; however, in the four years I've been photographing and videoing homes (over 700 per year - average), a digital delivery delay has happened only six times.




How many photos do you provide per residential shoot? How many for commercial work?


For residential, depending on location, each MLS has a different maximum allowed, which is what I provide. For NOREX and CRIS (now known as “Yes-MLS”), 35 photos is the maximum allowed. For commercial work, the number of photos provided is based on the needs of the client.




How long does the average shoot take?


Whether your listing is only 1K sq. ft. or 10K sq. ft., every home is worthy of 100% of my dedication and focus. I work efficiently, but I don’t rush. I feel my high quality professional photos stand out for their:

  • magazine showase quality lighting and color matching;
  • perfectly level and square walls, ceilings, corners and edges (no unslightly skewing);
  • composition capturing the space of the room and its various connections;
  • making sure there are proper demarcation points within the photo (i.e., not cutting walls or objects off in the middle of the photo); and
  • attention to detail.
...all of this takes time. For combined interior and exterior photos of anything under 5k sq. ft., it typically takes one and-a-half hours (1.5 hrs). For standard Zillow app video, add 15 minutes. For custom video, add another 30-45 minutes. These times are approximations. It could take a bit more or less time, depending on the listing.




Are you insured?


I’m bonded, insured and FAA licensed for drone operation and carry a copy of the policies and FAA certification with me. I also wear a law enforcement-grade body camera, which I turn on when I leave my home in the morning and don't turn off until I return home in the evening. I do this to provide the realtor and homeowner with an extra level of confidence and assurance. I think all of these things should be standard for any professional real estate photographer.




There are other real estate photographers and services that will photograph homes for around $75 to $100 dollars - will you match those prices?


No. My pricing is extremely fair for the professional high quality of work I provide. I humbly submit that the photos and video I take are an intrical part of why the listings I shoot do so well in generating leads, showings and sales. From a recent Google Review: “Shaner Shots is the best! My real estate team sells nearly 35 million in business a year and Shane is our go to photographer! Our average days on market since using Shane has decreased nearly 40 percent. His photos are amazing ...quick turn around for photos...drone capacity...and of course BEAUTIFUL photos.” - Nicole Garofoli, Howard Hanna, Blumberg Team. I suggest that before you hire any real estate photographer, you ask to see their last five shoots via Zillow or Realtor.com. Anyone can post their very best work on their website, or worse, use stock photos. Seeing their everyday work truly shows the quality of their craft. Checking out their reviews from local realtors, is also important. You can see my most recent five shoots, here: [1] [2] [3] [4] [5] (this is udated weekly). Many of the mobile app services that offer to send a photographer to your listing for under $100 are simply sub-par - and that’s putting it nicely! First, many of the photographers they use are inexperienced or couldn't make it on their own, and it shows in the poor quality of their work. Second, these contract photographers come and go, thus the quality control and customer service can be very problematic. Lastly, the portfolios these apps use to advertise rarely reflect the actual quality of work they provide.




How much advance notice do I need to give you to schedule a shoot?


Typically, I ask for 72-hour notice, however, if you need something shot sooner, even if my booking system says I'm booked, you're welcome to call me anytime from 8am to 10pm. I'm very responsive and always return calls and texts ASAP. Call or text me @ 301.370.8165. (I have a MD/DC number, but I live in Hudson, Ohio.) One of the qualities that sets me apart from other real estate photographers is that I always try to accommodate my clients' occasional short notice needs and emergencies - even same day. I can't guarantee it, but I always try. Sometimes, I'm able to shuffle other appointments around, etc. See my Google reviews.




What areas do you service?


Although I am available for specialized shoots throughout Ohio, Pennsylvania and the East Coast, I primarily work in Northeast Ohio. The main counties I service for listings of all sizes and price points, in alphabetical order are: Ashtabula, Cuyahoga, Erie, Geauga, Huron, Lake, Lorain, Medina, Portage, Summit and Trumbull. I also work in Franklin county for special homes and commercial listings. For your convenience, I highly recommend professional real estate photographer Cliff Franks for any work you need done in the counties of: Ashland, Carroll, Columbiana, Harrison, Holmes, Jefferson, Mahoning, Stark and Tuscarawas. Like me, Cliff works the entire area of N.E. Ohio, and although he's a competitor, we’ve also become colleagues, helping each other when the need arises. Cliff’s work is as good as you’ll find anywhere in the country, and he’s extremely reliable. His prices are more than reasonable for the high quality of work he provides.





© 2021 Shaner Shots, LLC. Shane Knee 

  • Facebook - Grey Circle
  • Grey Vimeo Icon
  • Grey Instagram Icon